National Retailer Saves $20,000.00 per Month through Local Services Cost Reduction, Consolidation and Management.

Customer Type: National Retail Chain
Overview: 550+ Locations, Corporate HQ and Distribution Facilities

The Situation:

The client was struggling to keep up with 1800 local lines provided by multiple carriers on varying billing cycles. Service was frequently disconnected by the telecos due to the difficulty of processing $100K per month across 550+ stand-alone bills. In addition, because of the ILECs’ open billing platforms, the telecom manager had little success chasing down crammed charges and unauthorized service changes, and the company was grossly overspending on local exchange services. The challenge was to reduce the number of bills, reduce rates, and clean up telecom inventories, disconnecting phantom lines.

OCx Solution:

OCx conducted an extensive audit of all local telephone bills, identifying overcharges, crammed charges and non-disconnected services. OCx cleaned up telecom inventories and assisted the customer in collecting unauthorized charges. We then migrated all local services to one, national provider aligning all locations into a single billing cycle on one, easy to manage bill.

OCx Results:

• Reduced 550+ single bills to 1 single bill with one billing cycle.
• Reduced local phone line expenses by 20%, saving the client $20,000 per month
• Reduced local, miscellaneous crammed charges by $5000 per month
• Overall savings for 3 years approximately $900K.

Soft Cost Savings. Telecom management eased so much that the full time telecom manager was able to take on other responsibilities within the company. OCx currently handles all trouble escalations for the client.

Client Testimonial:

“OCx has become an extension of our staff. They handle telecom provisioning for new store openings, and they support all our existing stores. What I really like about OCx…what’s different, is that they never pressure me like other sales people do. Theirs is more of a consultative approach. They’re always available, and eager to give us good advice.” – Systems Manager, Information Technology.