National Retailer and Publishing House Engages OCx to Drive Down Telecom Costs from Incumbent Carrier.

Customer Type: Publisher, National Retail Chain Operator
Overview: Publisher of 40 publications, 54 websites, National Retailer with 80 Locations, Distribution Facilities, and 2 Call Centers.

The Situation:

When it came time to renegotiate their global telecom contract, the client invited OCx to help. With an annual telecom spend of over $1.2million, fractions of a penny, billing incriments and 4 digit rounding mean a lot. The challenge was to bring competitive bids to the table to drive down the rates offered by the incumbent carrier and gain more favorable contract concessions.

OCx Solution:

OCx helped the client gather competitive bids and evaluated call center solutions including advanced IVR platforms, resulting in significant cost reductions:

OCx Results:

The client was able to renegotiate their global telecom contract, saving money and secured favorable contract terms.

• Data Network Savings — $8,464.40
• Toll Free Savings — $6,359.75
• Outbound LD Savings — $654.31
• Rebates — 40,000
• Total Monthly Savings — $15,478.46 +
• Annual Total Savings — $185,741.51 +
• 36 month Term Savings — $557,224.53 +

Client Testimonial:

“We’ve known OCx for years. I’m always astonished by their ability to analyze and make sense of large amounts of data and put solutions and proposals together that most other vendors just can’t handle. Their attention to detail is amazing.” - CIO