Most of our national retail and restaurant clients choose to keep certain key processes in-house, such as bill payment processing and varying levels of network management. OCx has formed processes, tools and services around these parameters, designed to augment and alleviate many day-to-day telecom management functions, while leaving governance and control with you. Not all clients take advantage of all of our services, but most leverage the services that augment their operations and internal processes, choosing the services that offer the most benefit.

• Streamline billing processes
• Bill reviews to ensure billed rates are consistent with contracted rates
• SLA management: Track and recover monies owed for broken SLA performance, maintaining the integrity of your contract.
• Procurement services: Procurement and MACD management free of charge.
• Project management: Provisioning services, coordinating and scheduling carriers 3’rd party vendors and new construction staffs.
• Inventory management: Web-based inventory tools serve as a central repository for all telecommunications information, from contracts to IP addresses.
• Network Monitoring: Monitor all WAN circuits and provide periodic PCI compliance reporting to minimize your exposure to PCI risk.
• Trouble management: level 2 help desk support for all circuits provisioned through us, and we keep you updated through trouble resolution.
• Field technical services: Nationwide network of qualified field engineers to handle all remote network and telecom needs.
• On-going telecom and business consulting: OCx is constantly on the lookout for technologies and vendors that can offset your costs, improve efficiencies and improve your business.

No other company in the telecom space offers so many professional and value-added services free of charge to its clients. Contact us today to find out how we might help you reduce your telecom costs, offload your mundane telecom administration functions and get the most out of your telecom infrastructure.